Services


It is our mission at Nelson’s Jewelry to provide premium service with unparalleled expertise every time you enter our store.


Jewelry Repair

We have experienced service technicians that complete all our jewelry repairs. Typical in-store repairs include ring sizing, stone setting, gold soldering, and prong repair, polishing and rhodium plating. Our jewelers will generally estimate the cost of repair while you wait and repairs are usually completed in one week.


Remount or Design Your Own Jewelry

Do you have gems that are currently going unworn because they are in settings that are either worn, out of style or set in the wrong metal? We have a large selection of mountings in which we can set your gems. Do you have a great design idea, but cannot find the right piece of jewelry for your precious stones? Let our design team help you custom-create the perfect piece of memorable jewelry.


Watch Repair

We offer a full range of quartz watch repairs including battery replacement, watch band sizing, watch band cleaning, crystal replacement, stem/crown replacement and movement replacement. Most quartz watch repairs are completed in our store. Our certified watch technician will usually estimate the cost of repair while you wait. Typically repairs are completed in one to two weeks. At this time, we are not able to repair mechanical watches in-house.


Watch Batteries and Watch Band Sizing

We will open almost all watches and test and replace the battery while you wait. We will adjust the size of your watchband at no charge if the watch was purchased from us or for a fee if it was purchased elsewhere. Most band adjustments are performed while you wait. We have a large selection of leather, expansion and metal watchbands for band replacement.


Insurance Appraisals

An insurance appraisal is used to describe your jewelry and establish a maximum risk to the insurance company to replace your item with another item of like kind and quality. We offer insurance appraisals at a reasonable fee, which is determined at the time the jewelry is left. Your jewelry will be identified and valued by a Gemologist in the form of a typed appraisal. Appraisals are completed in the order they are received in a week or less. While we do not offer while you wait appraisals, we do have same-day and next day appraisal services available by appointment.


Insurance Replacement

If you need to make a claim to your insurance company we suggest you use the following procedure. First call your agent and describe your loss. If the agent feels your policy may cover your loss you will be given a claim number. Try to get a phone number and fax number of the adjuster. We will prepare an estimate for replacement on your behalf. If the item is damaged bring it in for our inspection. Bring in any supporting documents you may have like appraisals, pictures or receipts. We can then fax the estimate to your insurance company.


Estate Appraisals

An estate appraisal is used to describe your jewelry and establish a fair market valuation suitable for tax purposes. This value is based on the expected exchange price between a willing buyer and willing seller under current market conditions. This is not an actual offer to purchase. We offer estate appraisals at a reasonable fee. Your jewelry will be identified and valued by a Gemologist in the form of a typed appraisal. While we do not offer while you wait appraisals, we do have same-day and next day appraisal services available by appointment.


Engraving

We offer engraving service at a reasonable fee on items purchased at our store. We are able to engrave charms and lockets as well as medical id bracelets and many other items. We offer inside ring engraving at no charge for purchases from our store and at a fee for an item purchased elsewhere.